Frequently Asked Questions
Everything you need to know about your Igloo® experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, Igloo® ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Are your products sustainably made?
Igloo® is committed to ethical fashion. We use organic cotton and recycled materials in 80% of our collections to reduce our environmental footprint.